Store Operations Specialist

At Home Stores LLC; Greensboro (NC); On-site; USD 34,000 - 44,000; Full time

Job summary

At Home Stores LLC is seeking a Store Operations Specialist (SOS) who will lead and train teams in freight functions, including unloading, processing, stocking, and store resets.

You will ensure a positive customer experience, perform cashier duties per policy, uphold 5S standards, and drive safe, efficient store operations with emphasis on shrink control and compliance.

Qualifications

• Minimum age 18 and high school diploma or equivalent.
• Ability to work a flexible schedule including nights, weekends and some holidays.
• Ability to lift a minimum of 50 lbs; team lift 100 lbs.
• Demonstrates customer-focused service and clear communication.
• Reliable and trustworthy, able to work independently or in a team.

Responsibilities

• Lead and train teams in freight functions including unloading, processing, stocking, and resets.
• Provide customers a positive shopping experience and perform cashier duties per policy.
• Maintain 5S standards in receiving and merchandising areas.
• Oversee freight processing, stocking, store recovery, and housekeeping as needed.
• Operate equipment safely and execute company policies accurately.

Skills

Customer service

Communication

Reliability

Teamwork

Flexibility

Sense of urgency

Multitasking

Independent work

Positive attitude

Education

High School Diploma/Equivalent

Job description

The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including unloading, processing, stocking, and resets.

Key Roles and Responsibilities

Provides customers a positive shopping experience.

Performs cashier duties accurately while processing all transactions per policy.

Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving.

Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas.

Unload, process, and stock freight to correct location, following merchandising guidelines.

Timely and thorough incident reporting compliance.

Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts.

Performs and trains team on store freight processing and merchandising responsibilities.

Operates all equipment in a safe manner per directed procedures.

Ensures a safe working and shopping environment while minimizing shrink and damages.

Execute company directives, policies and procedures timely, accurately, and thoroughly.

Qualifications and Competencies

At least 18 years old

High School Diploma/Equivalent

Ability to work a flexible schedule including nights, weekends, and some holiday

Ability to lift a minimum of 50 lbs., team lift 100 lbs.

Contributes to a customer focused environment while demonstrating excellent service.

Communicates clearly with customers, team and leadership.

Reliable and trustworthy

Ability to work effectively independently and within a team to perform all tasks as assigned.

Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution.

Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.

About Us

When you’re a part of our team, you have the full support of a diverse, close-knit team in our stores. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. At Home is committed to knitting diversity and inclusion into the fabric of our culture; we respect, appreciate and celebrate the experiences and qualities that differentiate everyone on the At Home team.