Store Operations Manager – Sales & Service

West Marine; Panama City (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Paid time off

Various voluntary benefits

Job summary

West Marine in Panama City, FL is seeking a Store Manager to lead daily operations, drive sales, and deliver outstanding customer service while upholding brand standards.

You will supervise Crew Members, optimize inventory and pricing, manage payroll, training, merchandising, and safety, and partner with leadership to meet or exceed goals. The role requires flexibility to work nights and weekends as needed.

Qualifications

• High school diploma or equivalent.
• Two years of related experience preferred.
• Excellent verbal and written skills.
• Strong customer service and sales capabilities.
• Attention to detail and effective time management.
• Strong analytical abilities.
• Effective supervisory and leadership skills.
• Ability to prioritize and delegate tasks.
• Proficient in Microsoft Office Suite or related software.

Responsibilities

• Ensure inventory accuracy through perpetual counts, cycle counts, and other related activities.
• Oversee execution of price changes and pricing audits.
• Assist in strategies to grow customer count, loyalty memberships, and store traffic.
• Plan and execute merchandising resets and maintain Planogram (POG) integrity.
• Initiate and enforce operational and personnel policies.
• Ensure payroll is accurate and timely.
• Verify compliance with Asset Protection standards.
• Maintain a safe and clean store environment.
• Ensure adherence to all legal requirements.
• Ensure the store and staff exemplify our brand and service standards.
• Maintain knowledge through company and industry-sponsored training.
• Available to work nights, weekends, and holidays based on business needs.
• Complete all open Omni orders by end of day.
• Serve as “Manager on Duty” during assigned shifts.
• Perform other job-related responsibilities as assigned.
• Provide product knowledge and suggest additional items/services to customers.
• Drive customer experience to meet their needs and improve Net Promoter Score (NPS).
• Drive store conversion and add-on sales, including Plus Plans.
• Ensure staff and store reflect our brand's service excellence.

Skills

Customer service

Sales

Time management

Attention to detail

Analytical skills

Leadership

Supervisory skills

Delegation

Microsoft Office

Education

High school diploma or equivalent

Job description

West Marine in Panama City, FL is seeking a Store Manager to lead daily operations, drive sales, and deliver outstanding customer service while upholding brand standards.

You will supervise Crew Members, optimize inventory and pricing, manage payroll, training, merchandising, and safety, and partner with leadership to meet or exceed goals. The role requires flexibility to work nights and weekends as needed.