Store Operations Manager: Peak Traffic Leader

Floor & Decor; Temple (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Personal holiday

Volunteer Time Off

Job summary

Floor & Decor in Temple, TX is seeking an experienced retail leader to manage store operations and drive sales. You will supervise scheduling, training, and development of store associates while upholding company guidelines for merchandising and customer service.

The role requires strong leadership, operational discipline, and a proven track record in high-volume environments with a focus on results and customer satisfaction.

Qualifications

• Three to five years retail management experience and proven ability direct operations.
• Ability to perform in a high volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Must possess excellent customer service skills and work well under pressure

Responsibilities

• Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
• Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service
• Strategically merchandize and utilize the company guidelines to outline merchandising practices.
• Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
• Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Work as KCM or Manager on Duty as required
• Conduct weekly competitive shops.
• Communicate pricing and/or inventory issues to the senior team.
• Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position.
• Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory.
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
• Interface with corporate headquarters employees.
• Review and assess the performance of associates on a timely basis.
• Train, develop, supervise and define workload of store associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.
• Ensure maximum scheduling coverage during peak traffic periods.
• Open and/or close the store in an effective manner.

Skills

Retail management

High volume

Initiative

Communication skills

Analytical skills

Customer service

Tools

POS systems

Job description

Floor & Decor in Temple, TX is seeking an experienced retail leader to manage store operations and drive sales. You will supervise scheduling, training, and development of store associates while upholding company guidelines for merchandising and customer service.

The role requires strong leadership, operational discipline, and a proven track record in high-volume environments with a focus on results and customer satisfaction.