Store Operations Manager (GM)

Insomniacookies; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary + quarterly bonus

$50.00 per month cellphone stipend

Comprehensive benefits coverage

401K with contribution match

2 weeks paid vacation

Paid wellness days

Free cookies and awesome swag

Job summary

Insomnia Cookies in Philadelphia, PA, is expanding and searching for strong management to enhance our fun and rapidly growing company. This position offers competitive salary, quarterly bonuses, and excellent benefits, including comprehensive health coverage and 401K options. You will hire and develop a diverse part-time staff ensuring stellar service and cookie quality.

If you have 3+ years of leadership experience and a passion for exceptional hospitality, this role is for you. Experience with restaurant software and marketing is beneficial. Join us and help revolutionize the cookie game!

Qualifications

• 3+ years of management experience in a restaurant or retail establishment.
• Ability to work mid-to-late shifts Thursday to Sunday.
• Familiarity with commercial convection ovens is a plus.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff.
• Lead service components including food quality and customer service.
• Establish a culture of excellence prioritizing cookie quality and customer service.
• Manage and audit inventory to maintain controls.
• Create fun local marketing campaigns.

Skills

Management experience

Customer service

Team leadership

Technical acumen

Marketing skills

Tools

MS Outlook

MS Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is expanding and looking for strong management to join our team in the Philadelphia, PA market. We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• Competitive base salary + quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!