Store Operations Manager (GM)

Insomnia-Cookies; Towson (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly bonus

Phone stipend

Full benefits (medical, dental, vision

401K match

Paid vacation

Wellness days

Cookie College

Free cookies

Job summary

Insomnia Cookies is expanding in Towson, MD and seeking strong management to lead a diverse part-time team in a hospitality-focused environment. The role offers training, mentorship, growth opportunities, and achievable sales success as part of a fast-growing company.

The position emphasizes coaching, top-notch service, and culture of excellence, with a focus on cookie quality, customer experience, and local marketing initiatives. Competitive pay and benefits accompany a rewarding career path.

Qualifications

• 3+ years of management/leadership experience in food service or retail.
• Experience training and mentoring part-time staff.
• Strong customer service and hospitality focus.
• Experience with inventory controls and marketing drops.
• Proficient with MS Outlook, Excel, and MS Teams.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff.
• Lead service quality, customer service, store cleanliness and engagement.
• Establish culture of excellence in cookie quality and sales.
• Manage inventory controls and audits.
• Create local marketing drops and in-store contests.
• Drive recognition programs and team motivation.

Skills

Leadership

Customer service

Staff development

Marketing coordination

Inventory management

Hiring

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking

Job description

Insomnia Cookies is expanding and looking for strong management in our Towson, MD area. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• Competitive base salary + quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly \"Imagining What’s Possible\"!