Store Operations Manager

Insomniacookies; Denton (TX); On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Cellphone stipend

Deferred compensation

Health insurance

Dental insurance

Vision insurance

Pet insurance

401K with match

Vacation & wellness days

Sick leave

Cookie College access

Free cookies

Swag

Job summary

Insomnia Cookies in Denton, TX, is hiring a Store Operations Manager (GM) to lead a team of Shift Leaders, Crew and Drivers. You will drive exceptional guest service, cookie quality, and store performance while mentoring staff and managing inventory.

This role offers training, mentorship and clear advancement within a fast-growing brand. Join a hospitality-driven culture with a competitive salary, monthly bonus, and generous benefits.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts Thurs-Sun.
• Hospitality-driven leadership with a player-coach approach.
• Strong guest service mindset with ability to train staff.
• Proficient with restaurant/retail software (Outlook, Excel, Teams) and ATS experience.
• Familiarity with commercial convection ovens is a plus.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Crew, Delivery Drivers).
• Lead service components: food quality, customer service, friendliness, store cleanliness.
• Establish a culture of excellence prioritizing quality, service and sales performance.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops and in-store recognition programs.

Skills

Leadership

Hospitality

Customer service

Staff hiring

Inventory management

Operations software

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Denton, TX store located at 106 Fry St, Denton, TX 76201 and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• Competitive salary + monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• enrollment in our Cookie Jar deferred compensation program.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many...cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!