Store Operations Manager (GM)

Insomnia-Cookies; Riverside (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Monthly bonus compensation

Cellphone data plan stipend

401K with match

Paid vacation & wellness days

Employee discount & swag

Job summary

Insomnia Cookies is hiring a Store Operations Manager (GM) in Riverside, CA. This hospitality-focused role leads a diverse hourly team, ensuring top-notch guest service, quality, and store standards. The position emphasizes coaching, inventory control, and local marketing initiatives to drive sales and growth.

You will oversee Shift Leaders, Cookie Crew, and Drivers, while fostering a culture of excellence and opportunity for team members in a fast-growing, fun brand.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Avail. to work 2-3 mid-to-late shifts Thu–Sun.
• Benevolent leadership style with a player-coach approach.
• Strong hospitality and exceptional guest service focus.
• Proficient with MS Outlook, Excel, MS Teams and ATS usage.
• Familiarity with commercial convection ovens is a plus.

Responsibilities

• Hire, coach and develop a diverse part-time staff including Shift Leaders and Delivery Drivers.
• Lead service components: food quality, customer service, cleanliness.
• Foster a culture of excellence in cookie quality and sales performance.
• Manage and audit inventory to maintain controls.
• Create and execute local marketing drops and store recognitions.

Skills

Staff management

Customer service

Team leadership

Hospitality mindset

MS Office/Excel

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) . We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base starting at $27.00/hr. + monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• Cookie Jar internal stock earnings.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, sweet-easy concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!