Store Operations Manager

Insomnia Cookies; Lakewood (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Base salary up to $60K plus monthlyBON

Cellphone data plan stipend $50/month

Cookie Jar deferred compensation

Medical, dental, vision & pet ins.

401K with match

2 weeks vacation and 2 personal days

Cookie College training platform

Free cookies and swag

Job summary

Insomnia Cookies is hiring a Store Operations Manager for our Lakewood, Ohio store. You will lead and develop a diverse hourly team, ensure top-quality service, and drive sales through strong store operations and culture.

You will manage inventory, execute local marketing ideas, and create recognition programs while mentoring staff and delivering hospitality to guests. This role offers training, growth opportunities, and a competitive pay package.

Qualifications

• 3+ years of management/leadership in a restaurant or retail setting.
• Willingness to work 2–3 mid-to-late shifts Thu–Sun.
• Hospitality-focused leadership with a coaching mindset.
• Strong customer service orientation and problem solving.
• Experience hiring with an Applicant Tracking System.

Responsibilities

• Hire, coach and develop a diverse part-time team.
• Lead service quality, customer experience and store cleanliness.
• Foster a culture of excellence and sales focus.
• Manage and audit inventory controls.
• Create local marketing drops and recognition programs.

Skills

Store/restaurant management

Staff development

Customer service excellence

ATS experience

MS Outlook/Excel/MS Teams

Oven knowledge

Tools

Applicant Tracking System

MS Outlook

Excel

MS Teams

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Lakewood, Ohio store located at entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• base salary (up to 60K) plus monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• enrollmentin ourCookie Jardeferred compensation program.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

$50,000 - $60,000 a year

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!