Store Operations Manager (GM)

Insomniacookies; Riverside (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Cellphone stipend

Stock options

Medical coverage

Dental coverage

Vision coverage

Pet insurance

401(k) match

Paid vacation

Personal days

Sick leave

Cookie College

Free cookies

Company swag

Job summary

Insomnia Cookies is hiring a Store Operations Manager (GM) to lead store teams, ensure top-notch guest service, and drive sales performance. You will recruit, train, and mentor Shift Leaders, Cookie Crew, and Drivers while upholding quality and brand standards.

The role emphasizes hospitality, operational excellence, and personal growth with training, advancement opportunities, and a comprehensive benefits package in a fast-growing environment.

Qualifications

• 3+ years of management/leadership experience in restaurant or retail
• Strong hospitality mindset with focus on guest experience
• Proficiency with restaurant/retail software and MS Office
• Experience hiring staff using an ATS

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Drivers)
• Lead service quality, customer engagement and store cleanliness
• Foster a culture of excellence in cookie quality and sales performance
• Manage and audit inventory controls
• Create and execute local marketing drops
• Drive in-store recognition programs and contests

Skills

Hospitality leadership

Customer service

Staff development

Communication

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Store Operations Manager (GM)

Insomnia Cookies is actively hiring for a Store Operations Manager (GM). We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base starting at $27.00/hr. + monthly bonus compensation package.


• a $50.00 per month cellphone data plan stipend.


• Cookie Jar internal stock earnings.


• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.


• 401K with contribution match.


• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.


• Enrollment in our Cookie College learning/training platform.


• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.


• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.


• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.


• Manage and audit inventory to maintain proper controls.


• Create and execute fun, local marketing drops.


• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment


• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)


• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business


• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests


• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System


• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!