Store Operations Manager (GM)

Insomnia-Cookies; Henderson (NV); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Base pay $27/hr

Monthly bonus

Cell data stipend

Stock options

Benefits package

401K match

Paid vacation & wellness days

Cookie College

Free cookies

Swag

Job summary

Insomnia Cookies in Henderson, NV is seeking a Store Operations Manager to lead a hospitality-focused store team and drive excellence in service, quality, and sales. You will coach Shift Leaders, Cookie Crew, and Delivery Drivers while maintaining a high-energy, guest-centric environment.

We offer strong training, mentorship, and rapid growth, plus a competitive base pay, monthly bonus potential, and comprehensive benefits including 401K, vacation, and wellness perks.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail setting.
• Strong hospitality mindset with customer-first approach.
• Experience hiring and developing hourly staff.
• Proficiency with MS Outlook, Excel, Teams; familiarity with store software.

Responsibilities

• Hire, coach and develop diverse hourly staff including Shift Leaders and Delivery Drivers.
• Lead service components: food quality, customer service, store cleanliness.
• Foster culture of excellence tied to cookie quality and sales performance.
• Manage and audit inventory to ensure proper controls.
• Create and execute local marketing drops and in-store recognition programs.

Skills

People leadership

Customer service

Inventory control

Store operations

MS Office

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Henderson, NV store. We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base starting at $27.00/hr. + monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• Cookie Jar internal stock earnings.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, sweet-easy concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!