Store Operations Manager (GM)

Insomniacookies; Henderson (NV); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly pay

Monthly bonus

Cellphone plan stipend

Stock earnings

Health insurance

Dental insurance

Vision insurance

Pet insurance

401K with match

Paid vacation

Personal days

Sick leave

Cookie College

Free cookies

Swag

Job summary

Insomnia Cookies in Henderson, NV is actively hiring for a Store Operations Manager (GM) to lead our hospitality-focused team. You will hire, coach and develop staff, ensure outstanding customer service, maintain store cleanliness and drive sales in a fast-growing bakery delivery concept.

The role offers a competitive base starting at $27.00 per hour plus a monthly bonus, plus benefits including medical, dental, vision, pet insurance, 401(k) match, two weeks of vacation and paid personal days.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail environment.
• Available to work 2-3 mid-to-late shifts Thu–Sun.
• Hospitality-focused with strong customer service.
• Proficient with business software and staff hiring tools.
• Experience with POS systems and inventory is a plus.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff.
• Lead service components including food quality, customer service, employee friendliness, and store cleanliness.
• Establish a culture of excellence prioritizing quality, customer service and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs/contests.

Skills

Staff development

Customer service

Leadership

Shift scheduling

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Henderson, NV store. We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base starting at $27.00/hr. + monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• Cookie Jar internal stock earnings.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!