Store Operations Manager (GM)

Insomnia Cookies, LLC; Kansas City (MO); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay + quarterly bonus

$50 cellphone data plan stipend

Medical, dental, vision & pet coverage

401K with match

Paid vacation and wellness days

Cookie College learning platform

Free cookies and swag

Job summary

Insomnia Cookies, LLC is hiring a Store Operations Manager (GM) for our Kansas City, Westport location. The role focuses on hiring, coaching, and leading a diverse part-time team while delivering exceptional guest experiences and maintaining store operations.

The position emphasizes hospitality, quality service, staff development, and sales growth, with a culture of excellence and opportunities for advancement. Benefits include comprehensive perks and ongoing training through Cookie College.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail environment.
• Availability to work 2-3 mid-to-late shifts Thurs-Sun.
• Hospitality-driven leadership with a day-to-day coaching approach.
• Strong customer service mindset with guests and teams.
• Solid technical acumen with business software (Outlook, Excel, Teams) and familiarity with hiring via ATS.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers).
• Lead service quality, customer service, and store cleanliness through the team.
• Foster a culture of excellence in cookie quality and sales performance; support personal growth for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops and in-store recognition programs/contests.

Skills

Leadership

Customer service focus

Hospitality mindset

Team development

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Kansas City, Westport location and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base pay + quarterly bonus compensation package
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly Imagining What's Possible!