Store Operations Manager (GM)

Insomnia-Cookies; Wichita (KS); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive base pay + quarterly bonus

Cellphone data plan stipend

Medical, dental, vision & pet coverage

401K with company match

Paid vacation and wellness days

Cookie College training platform

Free cookies and swag

Job summary

Insomnia Cookies is hiring a Store Operations Manager (GM) for Wichita, KS. The role focuses on leading a hospitality-driven team, driving store sales, and maintaining high food quality and customer service standards.

You will hire and coach a diverse hourly staff, manage inventory, and create local marketing initiatives while fostering growth opportunities and a strong culture of excellence across the team.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Ability to hire, coach and develop a diverse hourly staff.
• Proven focus on delivering hospitality and stellar customer service.
• Comfort with inventory controls and local store marketing.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew and Drivers.
• Lead service quality, customer interactions, store cleanliness and team friendliness.
• Foster a culture of excellence in cookie quality, service and sales growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops and in-store recognition programs.

Skills

Staff management

Customer service

Hospitality mindset

Sales focus

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Wichita, KS and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base pay + quarterly bonus compensation package
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!