Store Operations Manager

Insomnia Cookies; Sugar Land (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Base salary + bonus

Cellphone stipend

Deferred compensation

Benefits package

401(k) matching

Paid time off

Cookie College training

Free cookies

Job summary

Insomnia Cookies is hiring a Store Operations Manager (GM) for our Sugar Land, TX store. You will lead and coach a diverse hourly team, ensuring top-notch service, quality, and store cleanliness while driving sales and growth.

The role emphasizes hospitality, player-coach leadership, and hands-on hiring via ATS, with opportunities for training, mentorship, and advancement in a fast-growing bakery-delivery concept. Competitive benefits and compensation are offered.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Ability to work 2-3 mid-to-late shifts Thu-Sun.
• Hospitable, guest-first mindset with a coaching leadership style.
• Strong familiarity with restaurant/retail software including MS Outlook, Excel, and MS Teams; prior ATS usage.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components: food quality, customer service, staff friendliness, store cleanliness.
• Foster a culture of excellence in cookie quality, service, and sales performance, with growth opportunities for team members.
• Manage and audit inventory; maintain proper controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs and contests.

Skills

People management

Customer service

Hospitality mindset

MS Office

Excel

ATS experience

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Sugar Land, TX store and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• base salary (up to 60K) plus monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• enrollmentin our Cookie Jar deferred compensation program.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

$50,000 - $60,000 a year

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!