Store Operations Manager

Paycom - ATS; Pharr (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

FE-MA ENTERPRISES INC is seeking a Store Operations Manager to lead daily store activities, drive sales targets, and ensure exceptional customer service in a fast-paced environment.

You will oversee inventory, implement efficient HR-aligned procedures, train staff, resolve customer inquiries, and uphold health, safety, and company standards while working with finance to optimize budgets and profitability.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field required.
• Minimum of 5 years in retail management or store operations.
• Experience supervising, training and developing staff.

Responsibilities

• Lead and manage the store team to achieve sales targets and provide excellent customer service.
• Oversee inventory management including ordering, receiving, and merchandising.
• Ensure the store is clean, organized, and well-stocked at all times.
• Monitor store performance metrics and implement improvements.
• Develop policies with HR to enhance productivity and efficiency.
• Train and mentor staff, fostering a positive work environment.
• Handle customer inquiries and resolve complaints professionally.
• Ensure health and safety compliance and company standards.
• Collaborate with departments to align operations with business objectives.
• Prepare and manage budgets with the Finance Department to maximize profitability.

Skills

Leadership

Team Management

Communication

Financial Analysis

Inventory Management

Retail Software

Problem Solving

Adaptability

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Tools

Retail software systems

POS systems

Job description

Job Purpose:- The Store Operations Manager at FE-MA ENTERPRISES INC is responsible for overseeing the daily operations of the store to ensure smooth and efficient functioning. This role involves managing staff, optimizing processes, and ensuring customer satisfaction while maintaining high standards of service and compliance with company policies.Key Responsibilities:- Lead and manage the store team to achieve sales targets and provide excellent customer service.- Oversee inventory management, including ordering, receiving, and merchandising of products.- Ensure the store is clean, organized, and well-stocked at all times.- Monitor and analyze store performance metrics to identify areas for improvement and implement strategic solutions.- Develop and implement operational policies and procedures, alongside HR, to enhance productivity and efficiency.- Train and mentor staff, fostering a positive and motivated work environment.- Handle customer inquiries and resolve complaints in a professional and timely manner.- Ensure compliance with health and safety regulations and company standards.- Collaborate with other departments and stakeholders to align store operations with overall business objectives.- With help of Finance Department prepare and manage budgets, ensuring cost-effective operations while maximizing profitability.Required Education:- Bachelor's degree in Business Administration, Retail Management, or a related field preferred.Required Experience:- Minimum of 5 years of experience in retail management or store operations.- Proven track record of successfully managing store operations and achieving sales targets.- Experience in staff supervision, training, and development.Required Skills and Abilities:- Strong leadership and team management skills.- Excellent communication and interpersonal abilities.- Ability to analyze financial reports and implement strategies for improvement.- Proficiency in inventory management and control.- Strong problem-solving skills and ability to make decisions under pressure.- Familiarity with retail software systems and technology.- Ability to adapt to a fast-paced and dynamic work environment.