Store Operations Leader – Team & Customer Excellence

Domino's Pizza; Pekin (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading pizza chain in Pekin is seeking an energetic Assistant Manager who will oversee daily operations and lead the team. Responsibilities include managing inventory, ensuring exceptional customer service, and creating employee schedules. The ideal candidate has experience in retail or food service management and strong leadership skills. This position requires a high school diploma or equivalent, with a preference for business management education. Join us to drive our mission to provide excellent service.

Qualifications

• Proven experience in retail or food service management, preferably as an Assistant Manager.
• Strong leadership skills to motivate and develop team members.
• Excellent customer service skills with a customer-focused mindset.

Responsibilities

• Assist the Store Manager in overseeing daily operations.
• Lead, train, and motivate team members.
• Ensure excellent customer service by addressing inquiries.

Skills

Leadership skills

Customer service

Inventory management

Cash handling

Organizational skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business Management

Tools

Point of Sale (POS) systems

Job description

• Full-time
• Job Category Org: Store Assistant Manager

Job Description

We're looking for an energetic and dedicated Assistant Manager to join our dynamic team at 1810 Court St. in Pekin, United States. In this pivotal role, you'll support daily operations, lead and inspire team members, and drive exceptional customer experiences. As an Assistant Manager, you'll work collaboratively with store leadership to achieve business objectives while maintaining a positive, inclusive work environment where every team member can thrive.

• Assist the Store Manager in overseeing daily operations and executing strategic business goals with precision and accountability
• Lead, train, mentor, and motivate team members to maintain high performance standards and foster professional development
• Deliver exceptional customer service by promptly addressing inquiries, resolving issues with empathy, and ensuring customer satisfaction
• Manage inventory operations, including ordering, receiving, stocking, and analyzing merchandise data to optimize stock levels
• Create and adjust employee schedules strategically to optimize staffing levels while considering team member availability and business needs
• Handle cash transactions accurately and maintain meticulous financial records with attention to detail
• Implement, enforce, and communicate company policies and procedures consistently across all team members
• Maintain a clean, organized, safe, and welcoming work environment that complies with health and safety regulations
• Participate actively in marketing initiatives and promotional campaigns to drive sales and increase customer engagement
• Analyze sales data, identify trends, and make data-driven recommendations for operational and sales improvements
• Support conflict resolution and address performance issues with transparency and fairness
• Collaborate with cross-functional teams to implement process improvements and enhance operational efficiency

Qualifications

• Proven experience in retail or food service management, preferably in an Assistant Manager or supervisory capacity
• Strong leadership skills with demonstrated ability to motivate, develop, and inspire team members
• Excellent customer service skills with a genuine customer-focused mindset and commitment to satisfaction
• Proficiency in inventory management systems and employee scheduling software
• Experience with cash handling, Point of Sale (POS) systems, and financial record-keeping
• Solid understanding of retail or food service operations and local health and safety regulations
• Strong organizational and multitasking abilities with the capacity to manage competing priorities
• Excellent verbal and written communication skills with the ability to communicate clearly across all levels
• Proven problem-solving and analytical skills with the ability to interpret sales data and metrics
• Experience in budget management and financial acumen
• Demonstrated conflict resolution and team coaching capabilities
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• High school diploma or equivalent (required)
• Associate's or Bachelor's degree in Business Management, Retail Management, or related field (preferred)
• Proficiency with retail management software and digital tools (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.

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