Retail Assistant Manager: Lead Team & Service

Domino's Pizza; Fairview Heights (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Domino's in Fairview Heights, IL is seeking an Assistant Manager to help lead daily store operations and deliver excellent customer service.

You will supervise team members, run shifts, handle cash, train staff, maintain store cleanliness, and collaborate with management to boost performance while upholding company policies and safety guidelines.

Flexibility to work varied shifts, including evenings and weekends, and a high school diploma or equivalent preferred are desired traits for success.

Qualifications

• Proven experience in retail or food service management, including running shifts and store operations.
• Strong leadership and customer service skills.
• Proficiency in cash handling and basic math.
• Ability to train and develop team members.
• Excellent communication and multitasking in a fast-paced environment.
• Commitment to store cleanliness and safety.

Responsibilities

• Oversee daily store operations, ensuring smooth functioning and excellent customer service
• Manage and motivate team members, fostering a positive work environment
• Run shifts efficiently, making real-time decisions to optimize performance
• Handle cash management and financial transactions accurately
• Interact with customers, addressing concerns and enhancing their experience
• Assist in training and developing team members
• Maintain store cleanliness and organization
• Collaborate with the management team to implement strategies for improving store performance
• Ensure compliance with company policies and procedures
• Contribute to creating a safe work environment for all team members

Skills

Leadership

Customer service

Cash handling

Problem solving

Communication skills

Multitasking

Organizational skills

Shift management

Team motivation

Physical fitness

Education

High school diploma or equivalent

Tools

POS software

Store computer systems

Job description

• Full-time
• Job Category Org: Store Assistant Manager

Job Description

We're looking for an enthusiastic and detail-oriented Assistant Manager to join our team at our Fairview Heights, United States location. In this role, you'll play a key part in driving store success by leading operations, motivating team members, and delivering exceptional customer experiences. If you're a collaborative problem-solver with strong leadership capabilities and a passion for operational excellence, we'd love to hear from you!

• Oversee daily store operations, ensuring efficient workflows and maintaining high standards of service quality
• Lead, motivate, and support team members in a positive and inclusive work environment that fosters growth and development
• Run shifts effectively, making decisive, real-time decisions to optimize performance and address challenges
• Manage cash handling and financial transactions with accuracy and transparency
• Engage with customers professionally and empathetically, addressing concerns and enhancing their overall experience
• Train and develop team members, providing constructive feedback and supporting their career progression
• Maintain store cleanliness, organization, and visual merchandising standards
• Collaborate with the management team to analyze performance metrics and implement strategies for continuous improvement
• Ensure strict compliance with company policies, procedures, and safety protocols
• Contribute to creating a safe, respectful, and inclusive work environment for all team members
• Monitor inventory levels and assist with stock management as needed

Qualifications

• Proven experience in retail or food service management, including shift operations and store management
• Strong leadership skills with demonstrated ability to manage, motivate, and develop team members
• Excellent customer service skills with a friendly, positive, and empathetic approach
• Proficiency in cash handling and strong mathematical abilities
• Excellent problem-solving skills and decisiveness in fast-paced, dynamic environments
• Detail-oriented with exceptional organizational and time management skills
• Effective communication skills, both verbal and written, with the ability to articulate ideas clearly
• Strong ability to multitask, prioritize, and adapt to changing circumstances
• Physical capability to lift up to 25 pounds regularly and stand for extended periods
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Analytical mindset with the ability to interpret performance data and metrics
• Knowledge of safety protocols and compliance requirements
• High school diploma or equivalent (preferred)
• Proficiency in computer systems and point-of-sale (POS) software (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.

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