Store Operations Leader - Produce, CX, Flexible Scheduling

Riverwards; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Health insurance

Paid time off

Flexible scheduling

Job summary

Riverwards Produce is seeking a Store Manager to own in-store operations, staff, and aesthetics. You will coordinate with department managers to ensure staffing, efficiency, and cleanliness while driving store cohesion.

This role reports to the COO and directly manages Department Managers. You will lead cross-departmental initiatives, train staff, handle hiring decisions, evaluate performance, and maintain health code compliance.

Qualifications

• Strong verbal, written, and digital communication skills.
• Working knowledge of common retail sales metrics.
• Minimum 3 years management experience.
• Previous management experience in a grocery or high-end food service setting.
• Experience receiving, processing, and merchandising in a grocery retail setting.
• Ability to roll with the punches of a rapidly growing start-up business.
• Ability to lift up to 50 lbs and spend 8+ hours standing and walking.
• Must work weekends and evenings.
• Working knowledge of local food makers.

Responsibilities

• Takes ownership of cross-departmental store operations and communications.
• Responsible for training, scheduling, and directing all floor staff and managers.
• Makes decisions on staff hiring, firing, and compensation.
• Conducts performance evaluations that are timely and constructive.
• Ensures that daily and weekly store checklists are completed.
• Promotes an enthusiastic communicative work environment and great customer service experience.
• Responsible for maintenance, cleanliness, organization of store equipment facilities and health code compliance.
• Maintains store supply inventory for all departments.
• Functions as the senior authority during hours of operation.
• Works with department managers to set daily staff priorities.
• Serves as a primary point of contact for customer service escalations.
• Manages long-term product department projects.
• Creates and maintains procedural documentation and implements systems to uphold company standards.
• Participates in floor work including stocking, receiving, cashiering, and merchandising.
• Collaborates with department managers to determine product mix and price margins.
• Maintains expert working knowledge of POS operations.

Skills

Staff management

Retail metrics

Customer service

Scheduling

Hiring/firing decisions

Performance evaluations

Physical stamina

Weekend/evening availability

POS knowledge

Tools

POS systems

Job description

Riverwards Produce is seeking a Store Manager to own in-store operations, staff, and aesthetics. You will coordinate with department managers to ensure staffing, efficiency, and cleanliness while driving store cohesion.

This role reports to the COO and directly manages Department Managers. You will lead cross-departmental initiatives, train staff, handle hiring decisions, evaluate performance, and maintain health code compliance.