Store Operations Leader — Pizza Delivery & Customer Care

Domino's; Fuquay-Varina (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

Domino's in the United States is seeking a store operations leader to oversee delivery drivers and CSRs, ensuring rapid, accurate order fulfillment and nightly close procedures. The role requires managing openings, end-of-day bank deposits, inventory, and maintenance of store standards.

You will train staff, handle scheduling, oversee P&L understanding, routing for efficient deliveries, customer service excellence, and promote promotions while maintaining grooming and product quality.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders on time and foster urgency
• Ensure the store is running according to Domino's Operation Evaluation Review standards
• Oversee total store operations and communicate with managers and staff
• Calculate product and ingredient needs for bi-weekly commissary and beverage delivery
• Maintain staffing levels and create employee schedules based on labor needs
• Collect money and signed credit card receipts from delivery drivers at shift end
• Ensure vehicle used for delivery passes inspection and route drivers to maximize on-time deliveries
• Promote pizza products, specials, and promotions
• Provide quality customer service over the phone and in person
• Contribute to a team-oriented, energetic, and fun work environment

Job description

Domino's in the United States is seeking a store operations leader to oversee delivery drivers and CSRs, ensuring rapid, accurate order fulfillment and nightly close procedures. The role requires managing openings, end-of-day bank deposits, inventory, and maintenance of store standards.

You will train staff, handle scheduling, oversee P&L understanding, routing for efficient deliveries, customer service excellence, and promote promotions while maintaining grooming and product quality.