Store Operations Leader: People, Stock & Profit

Dunkin'; Rehoboth (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Dunkin' is seeking an experienced Store Manager in Massachusetts to oversee daily operations, staff supervision, and financial performance. You will ensure excellent customer service, optimize stock and pricing, and lead promotional initiatives to boost sales. The role emphasizes reliability, communication, and team leadership.

The candidate will maintain brand standards, manage budgets, and build strong customer relationships to drive store profitability and growth in a fast-paced environment.

Qualifications

• Commercial awareness and strong leadership in retail settings.
• Confidence and resourcefulness to manage staff and customer issues.
• Excellent organizational and numerical skills to handle budgets and pricing.

Responsibilities

• Oversee daily store operations and supervise staff and customers.
• Manage stock, pricing, budgets, and financial performance.
• Recruit, train, and appraise staff; motivate team to meet sales targets.
• Ensure customer service quality, handle complaints, and maintain brand standards.
• Prepare promotional displays and liaise with management on strategic plans.

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamworking skills

Verbal communication skills

Numerical skills

Excellent IT skills

Enthusiasm

Executive skills

Problem-solving skills

Showing initiative

Setting a good example

Job description

Dunkin' is seeking an experienced Store Manager in Massachusetts to oversee daily operations, staff supervision, and financial performance. You will ensure excellent customer service, optimize stock and pricing, and lead promotional initiatives to boost sales. The role emphasizes reliability, communication, and team leadership.

The candidate will maintain brand standards, manage budgets, and build strong customer relationships to drive store profitability and growth in a fast-paced environment.