Store Operations Leader – Guest Experience & Growth

Ontario Trillium Foundation; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Subway in Saint Paul, MN is seeking an experienced Store Manager to oversee daily operations, staff supervision, and customer service excellence. You will recruit, train, and develop a high-performing team, ensure food safety and quality, manage schedules, and drive profitability while maintaining a positive work environment.

You will monitor budgets, labor, and inventory, and lead initiatives to promote the store within the local community.

Qualifications

• Manages day-to-day store operations and staff.
• Maintains high level of customer service to drive profitability.
• Ensures staff are trained and compliant with policies and safety standards.
• Develops and maintains a clean, safe, and efficient store environment.
• Monitors budgets, labor, and food costs within approved targets.

Responsibilities

• Recruiting and selecting employees through interviews and reference checks.
• Developing and training staff per company guidelines.
• Monitor appearance and customer service practices; provide feedback.
• Cross-train employees to perform multiple functions.
• Increase employee retention and evaluate performance.
• Discipline staff as necessary and create a positive work environment.
• Produce weekly work schedules and ensure compliance with health regulations.
• Oversee product preparation, guest service, and standard of food quality.
• Promote Subway within the community and handle customer feedback.

Skills

People management

Staff development

Customer service

Operations management

Scheduling

Recruiting

Training

Budgeting

Education

High school diploma or equivalent

Tools

POS system

Inventory management

Job description

Subway in Saint Paul, MN is seeking an experienced Store Manager to oversee daily operations, staff supervision, and customer service excellence. You will recruit, train, and develop a high-performing team, ensure food safety and quality, manage schedules, and drive profitability while maintaining a positive work environment.

You will monitor budgets, labor, and inventory, and lead initiatives to promote the store within the local community.