Store Operations Leader — Growth & Bonus Potential

Lids; Columbia Township (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Disability & Life Insurance

Paid Time Off

Employee discount

Career development

Early Wage Access

Bonus potential

Job summary

Lids is seeking an Assistant Store Manager to lead store operations, foster a customer‑focused environment, and ensure high performance and compliance with company standards. You will supervise staff, drive sales against KPIs, manage inventory and merchandising, and support recruiting and training while maintaining a respectful, inclusive workplace and adherence to brand standards.

Candidates should be able to act as Manager on duty, handle staffing during peak periods, and uphold loss

Qualifications

• Experience leading store operations and achieving sales targets.
• Strong interpersonal and verbal communication skills.
• Ability to work independently without supervision.

Responsibilities

• Act as Manager on duty for scheduling, customer complaints, and other operational issues.
• Manage store associates through training programs, goal setting, and follow‑up.
• Administer progressive discipline, including verbal and written warnings.
• Engage team members in a fun, productive environment and link their work to company objectives.
• Maintain respectful, inclusive workplace and adhere to brand standards.
• Schedule staff and manage staffing during peak periods.
• Assist in recruiting and training new personnel.
• Ensure compliance with policies, procedures, and inventory controls.
• Perform additional duties as assigned.
• Lead and execute sales strategy to achieve KPIs and sales targets.
• Resolve customer feedback and escalations, ensuring “make it right” outcomes.
• Promote membership programs and in‑store offers to customers.
• Follow visual merchandising guidelines for store presentation.
• Maintain professional appearance per dress code.
• Implement company directives, promotions, and initiatives.
• Adhere to Policies & Procedures Manual for safety and compliance.
• Maintain store technology (MPOS, Lids Custom, etc.) and equipment.
• Handle facility, supply, and service requests, including maintenance.
• Manage cash – opening, closing, counterfeit protection, bank drops.
• Prepare the store for inventory audits and assist as needed.
• Open and close the store following Operations procedures.
• Protect assets in line with LIDS Retail policies.
• Prepare store work schedules within wage control guidelines.
• Manage inventory: receiving, transferring, price changes, and counts.
• Organize backroom to maximize efficiency.
• Execute visual merchandising and special pricing per strategy.
• Maintain daily visual merchandising, restock, destock, and minor VM changes.
• Adjust special pricing signage and promotional presentations.

Skills

Sales results

Customer service

Team leadership

Tools

MPOS

Job description

Lids is seeking an Assistant Store Manager to lead store operations, foster a customer‑focused environment, and ensure high performance and compliance with company standards. You will supervise staff, drive sales against KPIs, manage inventory and merchandising, and support recruiting and training while maintaining a respectful, inclusive workplace and adherence to brand standards.

Candidates should be able to act as Manager on duty, handle staffing during peak periods, and uphold loss