Store Operations Leader - Drive Revenue & Service

Bickham Services Unlimited, LLC; Pompano Beach (FL); On-site; USD 17,000 - 19,000; Full time

Job summary

Goodwill stores in Tallahassee, FL are seeking a Retail Store Manager to lead operations, drive sales, supervise staff, and ensure safety and quality on the sales floor.

You will hire, train and schedule team members, monitor budgets, handle cash and donor services, and partner with HR on policy adherence.

Requirements include a High School diploma or GED, 3 years of retail management experience, and a valid driver’s license with proof of insurance.

Qualifications

• High School diploma or GED required; Associate degree preferred.
• 3 years retail management experience required.
• Valid Driver’s license with good driving record and proof of current auto insurance required every six months.

Responsibilities

• Provide assistance to the Manager of Retail Operations in developing and monitoring retail division goals for Goodwill’s strategic plan.
• Direct and monitor store operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met; develop and execute actions plans to correct shortfalls if unavoidable.
• Set clearly defined goals and expectations for store personnel; follow through with disciplinary action when appropriate.
• Demonstrate and promote superior customer service; handle customer/donor concerns and requests in a courteous, fair and timely manner.
• Handle all monies involved in store operation including daily register balancing, banking and change; submit daily reports.
• Execute and monitor all phases of store operations to ensure compliance with established safety protocols, material handling and processing practices.
• Oversee the quality of goods going to sales floor; maintain rotation/pull schedules.
• Maintain store appearance by ensuring a clean, attractive and safe facility. Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state and federal agency requirements.
• Adhere to all company personnel policies and procedures; assist all clerks and store personnel in understanding and following policies and procedures.
• Will travel to Goodwill stores within four county area to fill in as necessary.
• Pursue professional career development through continuing education and training opportunities.
• Maintain regular and reliable attendance and punctuality.
• Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times. Promote positive teamwork among co-workers.
• Responsible for other duties as may be assigned.

Skills

Store leadership

Customer service

Retail operations

Cash handling

POS systems

Driver's license

Education

High School diploma/GED

Associate degree in Business/Retail

Tools

POS systems

Security cameras

MS Word

MS Excel

Email

Job description

Goodwill stores in Tallahassee, FL are seeking a Retail Store Manager to lead operations, drive sales, supervise staff, and ensure safety and quality on the sales floor.

You will hire, train and schedule team members, monitor budgets, handle cash and donor services, and partner with HR on policy adherence.

Requirements include a High School diploma or GED, 3 years of retail management experience, and a valid driver’s license with proof of insurance.