Store Operations Leader - Customer Service & Performance

CVS Health; Edwardsville (IL); On-site; USD 26,000 - 40,000; Full time

Job summary

CVS Health in Edwardsville, IL seeks an Operations Manager to drive store execution and performance while building customer loyalty through excellent service. Reporting to the Store Manager, you will lead an engaged store team, supervise crew activities, and support strategic operations to ensure smooth daily performance.

The role focuses on store management, inventory and staffing, financial oversight, and top-tier customer service.

Qualifications

• Deductive reasoning ability and advanced analytical skills.
• Advanced communication skills, leadership, supervision, and influencing ability.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts.

Responsibilities

• Lead store crews and manage daily store operations.
• Supervise activities of the store's crew and communicate openly with staff.
• Improve operational and service performance through action plans.
• Provide customer service leadership and resolve questions and complaints.

Skills

Deductive reasoning

Analytical skills

Advanced communication

Leadership

Supervision

Education

High School diploma or equivalent

Job description

CVS Health in Edwardsville, IL seeks an Operations Manager to drive store execution and performance while building customer loyalty through excellent service. Reporting to the Store Manager, you will lead an engaged store team, supervise crew activities, and support strategic operations to ensure smooth daily performance.

The role focuses on store management, inventory and staffing, financial oversight, and top-tier customer service.