Store Operations Leader: Customer Experience & Growth

Hyvee.io; Oelwein (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hy-Vee is seeking an Assistant Manager for Store Operations, Perishables, and Health Wellness Home in a General department. The role is exempt, focusing on supervising staff, ensuring excellent customer service, and maintaining store standards.

This position reports to the District Store Director and Store Manager, with broad responsibility across store operations. The ideal candidate will lead by example, drive a customer‑first culture, and coordinate with department teams to optimize

Qualifications

• Supervises and coordinates the activities of employees.
• Delivers friendly, prompt customer service and sets a positive example.
• Maintains store standards for customer service and profitability.
• Follows store policies, procedures and ethics in daily tasks.
• Provides training and handles employee relations under store guidelines.

Responsibilities

• Maintains a positive attitude and fosters teamwork to create a friendly store atmosphere.
• Greets customers and ensures prompt, courteous service with care and patience.
• Assists customers by guiding to products, answering questions, and addressing needs.
• Oversees training, employee issues, and disciplinary procedures when necessary.
• Coordinates store displays, pricing, and product placement for profitability.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Job description

Hy-Vee is seeking an Assistant Manager for Store Operations, Perishables, and Health Wellness Home in a General department. The role is exempt, focusing on supervising staff, ensuring excellent customer service, and maintaining store standards.

This position reports to the District Store Director and Store Manager, with broad responsibility across store operations. The ideal candidate will lead by example, drive a customer‑first culture, and coordinate with department teams to optimize