Store Operations Leader & Customer Experience Coach

Walmart; Quincy (IL); On-site; USD 65,000 - 100,000; Full time

Job summary

Walmart in Quincy, IL seeks a dynamic leader to oversee store operations, drive sales, and build high-performing teams. The role emphasizes customer service excellence and community engagement, aligning with Walmart's values and the One Best Way model.

Responsibilities include supervising associates, managing budgets, and implementing process improvements to deliver a superior shopping experience for customers and members in the local community.

Qualifications

• Two years of college or equivalent, or one year retail experience with supervisory duties.
• Firearms background check and training requirements may apply for relevant facilities.
• Complete required trainings such as Academy trainings and Open Door trainings.
• Preferred: leadership development through Live Better U and Bellevue University.

Responsibilities

• Lead and develop teams through training, feedback, and collaboration across store operations.
• Drive store performance by managing budgets, forecasting, merchandising and inventory flow.
• Ensure exceptional customer service using the OBW service model and resolve customer issues.
• Coordinate plans with stakeholders to meet customer and business needs and drive results.
• Foster a culture of belonging and inclusivity by promoting teamwork and development.

Skills

Team leadership

Supervisory experience

Customer service

Education

2 years of college

Bachelor of Science in Business Management and Leadership

Job description

Walmart in Quincy, IL seeks a dynamic leader to oversee store operations, drive sales, and build high-performing teams. The role emphasizes customer service excellence and community engagement, aligning with Walmart's values and the One Best Way model.

Responsibilities include supervising associates, managing budgets, and implementing process improvements to deliver a superior shopping experience for customers and members in the local community.