Store Operations Leader – Customer Experience

PGA TOUR Superstore; Natick (MA); On-site; USD 60,000 - 68,700; Full time

Job summary

PGA TOUR Superstore in Natick, MA is seeking an Assistant General Manager to lead the store alongside the General Manager. You will drive store performance, customer experience, and team development while managing daily operations and schedules.

You will coach Managers, analyze performance data, and ensure compliance with company standards. The role requires 3+ years in sales/management and a strong commitment to inclusive, ethical leadership.

Qualifications

• Strong listening and interpersonal communication.
• Ability to forecast business needs and develop solutions.
• Proficiency with Microsoft Office, Outlook.
• Ability to manage conflict and hold others accountable.
• Solid business acumen with P&L awareness.
• Ability to organize multiple priorities and resources.
• Leadership by example to uphold customer service standards.
• GED or high school diploma required; college degree preferred.

Responsibilities

• Build and develop a team of Managers delivering exceptional customer service and store presentation.
• Understand business reporting and customer insights to identify opportunity areas.
• Coach and empower Managers to use data to drive decisions.
• Address negative customer experiences swiftly and effectively.
• Ensure compliance with merchandising and operational standards.
• Lead store personnel to deliver world-class customer experiences.

Skills

Communication

Analytical

Computer skills

Accountability

Business acumen

Organization

Leadership

Education

GED or high school diploma

Job description

PGA TOUR Superstore in Natick, MA is seeking an Assistant General Manager to lead the store alongside the General Manager. You will drive store performance, customer experience, and team development while managing daily operations and schedules.

You will coach Managers, analyze performance data, and ensure compliance with company standards. The role requires 3+ years in sales/management and a strong commitment to inclusive, ethical leadership.