Store General Manager - Lead Growth & Customer Experience

PGA TOUR Superstore; Richmond (VA); On-site; USD 72,000 - 87,100; Full time

Job summary

PGA TOUR Superstore in Richmond, VA is seeking a General Manager responsible for overall store operations, expenses, merchandising standards, and workforce management.

This leader partners with HR, Asset Protection, and Operations to execute the business strategy, build a customer-focused culture, and drive sales and service excellence. Candidates should have 3+ years in sales/management, a GED or high school diploma, and be able to work nights, weekends, and holidays.

Qualifications

• Three years of experience in sales, management, or people development.
• Education includes GED or high school diploma; college degree preferred.
• Must be able to stand for extended periods, climb ladders, move throughout the store, and lift a 30 lb. box.
• Candidate must be able to work a flexible work week, including nights, weekends and holidays.

Responsibilities

• Lead a confident and knowledgeable team that delivers a differentiated customer experience.
• Drive store performance by executing sales and service strategies and analyzing reports.
• Maintain compliance with safety, security, and company policies.
• Recruit, hire and develop store leadership and associates; mentor and coach.
• Ensure merchandising standards, appearance, and upkeep of the store environment.

Skills

Communication

Analytical thinking

Accountability

Leadership

Organization

Business acumen

People development

Customer service

Interpersonal skills

Education

GED or high school diploma

College degree preferred

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Richmond, VA is seeking a General Manager responsible for overall store operations, expenses, merchandising standards, and workforce management.

This leader partners with HR, Asset Protection, and Operations to execute the business strategy, build a customer-focused culture, and drive sales and service excellence. Candidates should have 3+ years in sales/management, a GED or high school diploma, and be able to work nights, weekends, and holidays.