Store Operations Leader

Ross Stores, Inc.; Fayetteville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Ross Stores in Fayetteville, NC seeks an experienced Store Manager to lead all store operations and drive sales while maintaining a friendly, easy to shop environment.

The role oversees staffing, training, loss prevention, merchandising, and customer service, with accountability for payroll, scheduling, and compliance with company policies.

Qualifications

• Five+ years of retail store management experience.
• Strong customer service and leadership skills.
• Ability to train and develop associates.
• Fluency in English.
• Ability to work evenings and weekends.

Responsibilities

• Leads all store operations to meet company standards.
• Staffs, trains and develops leadership team.
• Manages payroll, scheduling and expenses.
• Oversees front end, stockroom and sales floor.
• Ensures safety and regulatory compliance.

Skills

Store management

Customer service

Leadership

Training & development

Job description

GENERAL PURPOSE

Responsible for all aspects of the Stores’ operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.

ESSENTIAL FUNCTIONS

General Operating Requirements

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes Store reports to evaluate controllable expenses and overall Store performance.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
• Ensures proper scheduling of Associates to meet business objectives.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Organizational Development

• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
• Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
• Ensures compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Ensures compliance with all State, Local and Federal regulations.

Expense Control

• Leads all expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

Maintaining a Safe & Secure Environment

• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Ensures all Associates understand and can execute emergency operating procedures.

Customer Service

• Treats all Customers, Associates, and other leaders with respect. - Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Personal and Store Brand

• Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
• Represents and supports the Company brand at all times.
• Manages Store to ensure a clean, neat, easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.

Merchandise Processing and In-Store Marketing

• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

ESSENTIAL FUNCTIONS (cont.)

Loss Prevention

• Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
• Monitors mark-out-of-stock policy to ensure proper administration.

COMPETENCIES

Adaptability

Developing Talent

Business Acumen

Initiative

Manages Work Processes

Problem Solving

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Five or more years of Store management experience in a retail environment
• Must maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Ability to train, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Must exercise considerable independent judgement and discretion.
• Ability to work evenings and weekends.

EDUCATION / CERTIFICATIONS

PHYSICAL REQUIREMENTS

Ability to perform basic mathematical calculations commonly used in retail environments.

Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to spend up to 100% of working time standing, walking, and moving around the Store.

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Certain assignments may require other qualifications and skills.

Occasional lifting up to 25 lbs

SUPERVISORY RESPONSIBILITIES

Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.