Store Operations Lead & People Developer

Follett Corporation; Boca Raton (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Follett Higher Education in Boca Raton, FL, seeks an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations, driving sales growth, and delivering an engaging customer service experience. You will mentor team members, monitor financial metrics, and help maintain brand and operational excellence while ensuring the store runs smoothly during peak seasons.

This role requires adaptability, strong teamwork, and a commitment to Follett's values and

Qualifications

• Associate's Degree or equivalent preferred
• 0-5 years of retail or bookstore experience preferred
• Prior supervisory experience preferred
• General Computer Skills

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including: Schedules team members' work hours; Trains new team members FT/PT and seasonal team members hired for peak seasons; Ensures Sales Team members follow company and store policies, procedures, and standards; Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• Executes merchandising standards, promotion standards, creating displays, etc.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.
• Follett Higher Education is a drug-free workplace environment.
• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills

Job description

Follett Higher Education in Boca Raton, FL, seeks an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations, driving sales growth, and delivering an engaging customer service experience. You will mentor team members, monitor financial metrics, and help maintain brand and operational excellence while ensuring the store runs smoothly during peak seasons.

This role requires adaptability, strong teamwork, and a commitment to Follett's values and