Store Operations Lead – On-Duty Manager & Team Coach

The TJX Companies, Inc.; Helena (MT); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance benefits

Job summary

The TJX Companies, Inc. is seeking an individual to drive exceptional customer experiences at our Helena, MT Sierra Store. The role emphasizes coaching Associates, adhering to policy, and ensuring labor and safety procedures are followed.

You will balance tasks, respond to changing priorities, and lead by example in a fast-paced retail environment. This position starts with a pay range and offers benefits and growth opportunities, with a flexible schedule including nights and weekends.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Superior communication and organizational skills
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Adaptability

Software knowledge

Merchandise flow knowledge

Problem solving

Coaching and delegation

Multi-tasking

Communication and organization

Leadership experience

Retail experience

Job description

The TJX Companies, Inc. is seeking an individual to drive exceptional customer experiences at our Helena, MT Sierra Store. The role emphasizes coaching Associates, adhering to policy, and ensuring labor and safety procedures are followed.

You will balance tasks, respond to changing priorities, and lead by example in a fast-paced retail environment. This position starts with a pay range and offers benefits and growth opportunities, with a flexible schedule including nights and weekends.