Store Operations Lead: Merchandising & Customer Service

Kroger; Omaha (NE); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

Paid time off

Tuition reimbursement

Employee discounts

Zusammenfassung

Kroger in Omaha, NE is seeking an Assistant GM Department Manager to plan, organize, staff, train and direct the GM Department associates, driving production and customer service while maximizing store sales and profits in a safe, ethical manner.

The role requires strong leadership, hands-on supervision, and the ability to manage ordering, pricing and displays, ensuring compliance with company policies and procedures. An emphasis on teamwork, integrity and the customer experience is essential.

Qualifikationen

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing to work weekends and holidays as needed.
• Effective written and oral communication skills.

Aufgaben

• Assist the Department Manager in organizing work, staffing, training and scheduling employees so that customers are consistently provided with prompt, courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents, and questions.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and ensure proper accounting of product received and balance on hand.
• Perform and direct pricing and displaying of merchandise.
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation, and promotional activities.
• Follow through on implementation of company programs and adherence to company policies & procedures, particularly in the areas of dress code, grooming, food safety, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.
• Communicate & interact with employees and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and general merchandise areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrate an aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Kenntnisse

Staff management

Customer service

Effective communication

Time management

Ausbildung

High school diploma

Tools

CAO

Jobbeschreibung

Kroger in Omaha, NE is seeking an Assistant GM Department Manager to plan, organize, staff, train and direct the GM Department associates, driving production and customer service while maximizing store sales and profits in a safe, ethical manner.

The role requires strong leadership, hands-on supervision, and the ability to manage ordering, pricing and displays, ensuring compliance with company policies and procedures. An emphasis on teamwork, integrity and the customer experience is essential.