Store Operations Lead — Merch & Guest Experience

Ralph Lauren; Leesburg (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Ralph Lauren is seeking a Store Operations Supervisor to ensure smooth merchandise flow from delivery to display. You will receive, inspect, price, and tag items, stock shelves, and support sales floor teams to deliver a premium shopping experience.

You will lead brand ambassadors, manage inventory processes, and drive operational efficiency while upholding Ralph Lauren's standards and safety policies across the store.

Qualifications

• 3+ years of retail supervisory experience.
• Excellent leadership, communication, and organizational abilities.
• Strong analytical and problem-solving skills.
• Excellent knowledge of retail operations, policies, and best practices.

Responsibilities

• Create memorable customer experiences through exceptional service while supporting front and back of house operations.
• Lead operational training for brand ambassadors to uphold company standards and values.
• Coordinate processes between Back of House and Sales Floor to ensure operational efficiency.
• Process incoming inventory within UPH targets, update pricing, and maintain stockroom organization including EAS device application.
• Lead stockroom reorganization and reset initiatives; oversee reticketing, RFID tagging, and merchandise returns.
• Collaborate with Merchandising to execute seasonal visual changes and maintain brand standards, signage, and visual displays.
• Support leaders on risk management policies and ensure compliance with health and safety regulations.

Skills

Leadership

Communication

Organizational abilities

Analytical skills

Retail operations knowledge

POS systems & MS Office

Tools

POS systems

Microsoft Office

Job description

Ralph Lauren is seeking a Store Operations Supervisor to ensure smooth merchandise flow from delivery to display. You will receive, inspect, price, and tag items, stock shelves, and support sales floor teams to deliver a premium shopping experience.

You will lead brand ambassadors, manage inventory processes, and drive operational efficiency while upholding Ralph Lauren's standards and safety policies across the store.