Store Operations Lead & Guest Experience Coach

Ridley's Family Markets, Inc.; Laramie (WY); On-site; USD 42,000 - 58,000; Full time

Job summary

Ridley’s Family Markets, Inc. is seeking a department supervisor to lead store teams, drive guest service, and oversee merchandising within the department.

The role focuses on coaching staff, executing marketing strategies, and maintaining high standards for sales, profitability and guest satisfaction. Responsibilities include training employees, input on merchandising, resolving guest concerns, and ensuring department goals are met with strong attention to store technology and efficient labor

Responsibilities

• Train, coach and observe team members in serving guests.
• Provide input into merchandising decisions to the store and department managers.
• Implement the marketing strategy, cross merchandising and sales programs throughout the department.
• Resolve guest and team complaints in a timely and satisfactory manner.
• Lead team members to accomplish store and department goals.
• Manage sales, gross profit margin, labor-scheduling and department standards.
• Be proficient in all store technology (Ordering, POS system, etc.).

Job description

Ridley’s Family Markets, Inc. is seeking a department supervisor to lead store teams, drive guest service, and oversee merchandising within the department.

The role focuses on coaching staff, executing marketing strategies, and maintaining high standards for sales, profitability and guest satisfaction. Responsibilities include training employees, input on merchandising, resolving guest concerns, and ensuring department goals are met with strong attention to store technology and efficient labor