Store Operations Lead - Flexible Hours

The Honey Baked Ham Company, LLC; Monroeville (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Fun and casual environment

Flexible hours

Opportunity to grow your career!

Job summary

The Honey Baked Ham Company, LLC is seeking a Store Supervisor in Monroeville to manage daily operations, ensure excellent customer service, and support the store leadership team in a fast-paced, friendly environment. Responsibilities include hiring and training staff, scheduling, opening/closing procedures, supervising labor, and assisting catering and B2B sales.

A high school diploma, basic computer skills, and prior supervisory experience are preferred; a valid driver’s license helps with

Qualifications

• High school diploma or equivalent.
• Basic computer skills including Word, Excel and Outlook.
• 2 years of restaurant or service industry experience desirable and supervisory experience recommended.
• Valid driver's license and reliable transportation.

Responsibilities

• Manage Store Operations and act in Manager's absence.
• Assist in hiring and training associates and develop staff.
• Train all positions front and back of house.
• Perform administrative tasks such as banking and scheduling meetings.
• Coach associates using Huddles and evaluations.
• Execute opening/closing procedures and daily/weekly reports.
• Monitor labor and adjust staffing to demand.
• Monitor production, wait times, yields and quality.
• Ensure sanitation and proper equipment use.
• Ensure FIFO rotation in FOH/BOH.
• Handle complaints to customer satisfaction.
• Participate in catering and gifting sales and fulfillment.
• Lead merchandising transitions and holiday setup.

Skills

Customer service

Team leadership

Communication

Supervisory experience

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

The Honey Baked Ham Company, LLC is seeking a Store Supervisor in Monroeville to manage daily operations, ensure excellent customer service, and support the store leadership team in a fast-paced, friendly environment. Responsibilities include hiring and training staff, scheduling, opening/closing procedures, supervising labor, and assisting catering and B2B sales.

A high school diploma, basic computer skills, and prior supervisory experience are preferred; a valid driver’s license helps with