GGXY Retail Operations Lead

Golf Galaxy; Beachwood (OH); Sur place; USD 21 000 - 32 000; Plein temps

Résumé du poste

DICK'S Sporting Goods is seeking a people-first Lead for our store leadership team. The Lead will directly impact daily store operations, brand standards, and teammate development while delivering exceptional customer service to athletes.

This role emphasizes inclusivity and a positive work environment, aligning with our diverse community focus. As a Lead, you will guide teammates, model excellent service, and ensure store readiness.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience.
• Ability to adjust priorities in a fast-paced environment.
• Adherence to safety policies and procedures.
• Willingness to perform additional tasks as needed.

Responsabilités

• Manage day-to-day operational aspects of the store department.
• Plan and organize projects with guidance from the Assistant Store Manager.
• Uphold brand standards, merchandising, and presentation standards.
• Support hiring and training of teammates on company procedures.
• Lead by example to deliver great customer experiences and build trust.

Connaissances

Flexible availability

Customer service

Retail experience

Time management

Description du poste

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

You have a passion for sport, for the community and for customer service. So do we.

DICK'S Sporting Goods is seeking a people-first Lead for our store leadership team. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to help our athletes perform at their best and enjoy their sport. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to take the next step in your career as a Lead in our store, this is an opportunity to make a difference and join the world's greatest sports team.

About The Role

The Lead has a direct impact on both the execution of our store's brand standards as well as the teammate experience. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates.

Role Responsibilities

• Responsible for managing the day-to-day operational aspects of their store department
• Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level
• Upholds and holds team accountable for company brand, merchandising, and presentation standards
• Compliance to loss prevention standards and audit requirements
• Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross-training current team
• As business needs arise; other tasks may become necessary to support the team and the store

Leadership Responsibilities

• Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization
• Clearly communicates, provides in-the-moment coaching, and builds trust with teammates in the store
• Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect

Qualifications

• Flexible availability - including nights, weekend, and holidays
• Prior retail sales experience (or customer-focused experience) preferred
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• All Teammates are required to adhere to all safety policies and procedures.
• Additionally, as business needs arise, other tasks may become necessary

Targeted Pay Range: $15.50 - $23.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.