Store Operations Lead: Customer Service & Merchandising

JD Sports NA; Globe (AZ); On-site; USD 22,000 - 31,000; Full time

Job summary

Hibbett I City Gear in Globe, AZ is seeking an Assistant Manager to support the Store Manager in daily operations and administration. You will supervise in the Store Manager's absence, assist with selling, restocking, merchandising, and training, and deliver outstanding customer service to drive store performance.

The role requires retail experience, strong communication, and the ability to work in a fast-paced environment while maintaining store standards and profitability.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility for the entire store in the Store Manager's absence.
• Assist in personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Monitor inventory, sales statistics and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in Store Manager responsibilities.
• Promote and sell services and merchandise provided by the store.

Skills

Retail experience

Customer service

Communication skills

Team leadership

Job description

Hibbett I City Gear in Globe, AZ is seeking an Assistant Manager to support the Store Manager in daily operations and administration. You will supervise in the Store Manager's absence, assist with selling, restocking, merchandising, and training, and deliver outstanding customer service to drive store performance.

The role requires retail experience, strong communication, and the ability to work in a fast-paced environment while maintaining store standards and profitability.