Store Operations Lead — Customer Service & Growth

FiveStar; Paducah (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

FiveStar is seeking an Assistant Manager to support the General Manager in running store operations in Paducah, Kentucky. This role covers accounting, marketing, HR, and food service, with hands-on leadership of the store team daily.

The candidate will help train staff, ensure policy compliance, manage inventory and merchandising, and supervise operations in the General Manager’s absence. A solid customer service focus and reliable attendance are essential.

Qualifications

• High School Diploma, GED, or equivalent experience.
• 1+ years of retail management experience and/or equivalent education.
• Valid driver’s license.
• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.

Responsibilities

• Proficient in customer service, management, and food service responsibilities and is hands on in daily operations.
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of store team.
• Assists in educating store team on policies and communications.
• Assists General Manager in addressing store issues to assure effective and long-term problem resolution.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Assists in ensuring inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
• Assists in oversight of food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Responsible for store operations in the absence of the General Manager.
• Learns and understands P&L statements.

Skills

Retail management

Customer service

Leadership

Communication

Education

High School Diploma or GED

Tools

Basic Computer Skills

Job description

FiveStar is seeking an Assistant Manager to support the General Manager in running store operations in Paducah, Kentucky. This role covers accounting, marketing, HR, and food service, with hands-on leadership of the store team daily.

The candidate will help train staff, ensure policy compliance, manage inventory and merchandising, and supervise operations in the General Manager’s absence. A solid customer service focus and reliable attendance are essential.