Store Operations Lead — Customer Experience & Team Growth

New Seasons Market; Portland (OR); On-site; USD 48,000 - 60,000; Full time

Job summary

New Seasons Market in Oregon is seeking a Store Operations Assistant Manager to partner with the Store Operations Manager in executing store programs, financial stewardship, and high-quality customer service. You will help manage merchandising, safety, and daily operations while fostering a collaborative environment.

The role includes supervising various staff, adjusting schedules to meet business needs, and upholding company standards in a fast-paced retail setting.

Qualifications

• Previous customer service, food service, retail or grocery experience required.
• Knowledge of retail operations programs and experience required.
• Previous supervisory or management experience preferred.

Responsibilities

• Assists department manager in executing overall store operations programs. Prioritizes and delegates tasks.
• Guides the work of Store Floaters, Security Leads, Customer Service Clerks, and Housekeeping staff.
• Partners with department manager on staffing and scheduling to ensure adequate coverage.
• Ensures store conditions meet merchandising standards and category schematics.
• Monitors facility maintenance and safety issues in coordination with managers.
• Assists in training Store Operations staff on emergency procedures.
• Addresses customer incidents relating to store and product safety as needed.
• Handles receiving and unloading of merchandise and maintains vendor relations.

Skills

Customer service

Retail operations

Supervisory experience

Attendance reliability

Communication

Tools

MS Office

POS system

Inventory software

Job description

New Seasons Market in Oregon is seeking a Store Operations Assistant Manager to partner with the Store Operations Manager in executing store programs, financial stewardship, and high-quality customer service. You will help manage merchandising, safety, and daily operations while fostering a collaborative environment.

The role includes supervising various staff, adjusting schedules to meet business needs, and upholding company standards in a fast-paced retail setting.