Store Operations Lead: Customer Experience & Team Growth

Meijer; Normal (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) contributions

Parental leave

Education assistance

Development programs for advancement

Medical/dental/vision

More benefits

Job summary

Meijer in Normal, IL is seeking a friendly team member to deliver outstanding customer service and support the store's daily operations. You will assist customers, operate a register, guide team members, and help maintain product freshness and safety standards.

The position includes weekly pay, team member discounts, education assistance, and a comprehensive benefits package designed to support career growth and personal well-being, with 401(k) contributions and parental leave available.

Qualifications

• Passion for customer service and engaging with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking and ability to influence others.
• Ability to lift, carry, push, pull, bend and twist while handling product.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Communication skills

Retail experience

Team collaboration

Job description

Meijer in Normal, IL is seeking a friendly team member to deliver outstanding customer service and support the store's daily operations. You will assist customers, operate a register, guide team members, and help maintain product freshness and safety standards.

The position includes weekly pay, team member discounts, education assistance, and a comprehensive benefits package designed to support career growth and personal well-being, with 401(k) contributions and parental leave available.