Store Operations Lead — Customer Experience & Team Growth

Family Dollar; Belleville (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Family Dollar in Belleville, IL seeks an Assistant Store Manager to support store operations, customer service, and team development. Duties include supervising daily store activities, assisting customers, organizing merchandise, and ensuring store areas meet company standards.

The role involves opening/closing procedures, processing directives, managing payroll and scheduling, loss prevention, and maintaining clean, well-stocked floors and stockrooms.

Qualifications

• High school diploma or equivalent preferred; ability to read and explain operational directives.
• Store management experience in retail, grocery, or drug store preferred.
• Must be able to lift up to 55 lbs and perform frequent standing, walking, stooping, kneeling, climbing, pushing, pulling.
• Strong communication, interpersonal, and written skills.
• Ability to work in a high-energy, team environment.
• Exceptional customer service, organizational, and communication skills.
• Strong problem solving and decision-making skills.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions.
• Help organize and transfer merchandise from delivery truck to stockroom to sales floor.
• Perform opening and closing procedures.
• Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey requests and related communications.
• Maintain promotional storefront fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, payroll, scheduling, cash deposits and receipts, and loss prevention.
• Maintain clean, well-stocked sales floor and organized stockroom to company standards.
• Protect and secure store assets, including store cash.
• Adhere to policies and safety guidelines; ensure associates follow procedures.
• Help the Store Manager supervise, train, and develop Store Associates.
• Ensure a positive, safe, and respectful environment with customers, associates, and leaders.
• Maintain cleanliness of the store, bathrooms, floors, and restrooms; restock as needed.
• Other duties as assigned.*

Skills

Store management experience

Strong communication

Customer service

Team environment

Problem solving

High school diploma

Education

High school diploma or equivalent

Job description

Family Dollar in Belleville, IL seeks an Assistant Store Manager to support store operations, customer service, and team development. Duties include supervising daily store activities, assisting customers, organizing merchandise, and ensuring store areas meet company standards.

The role involves opening/closing procedures, processing directives, managing payroll and scheduling, loss prevention, and maintaining clean, well-stocked floors and stockrooms.