Store Operations Lead - Customer Experience & Standards

Domino's; Portsmouth (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Domino’s Pizza in Portsmouth, VA is seeking a dedicated operations leader to oversee store performance and team accountability. This role emphasizes maintaining high standards, coaching staff, and driving customer satisfaction while ensuring food safety and efficient store operations.

Responsibilities include enforcing all procedures, managing budgets, ensuring proper inventory, safety, and timely reporting.

Responsibilities

• Answer phones and assist carryout customers politely while being helpful and knowledgeable of our menu.
• Maintain a professional image per Domino’s standards.
• Demonstrate customer WOW steps: apologize, give what they want, and provide something extra.
• Pizza makers must count pepperoni and ham on every order.
• Do not clear pizzas until ready to place in the oven.
• Drivers must have $1 coin change on every delivery.
• Drivers must say 'Let me get your change' on every order.
• No one may carry more than $20 on clock, including personal money.
• No pocket knives or weapons allowed while working.
• Keep delivery vehicles neat, clean, and professionally presented.
• Drivers should not be routed early or checked in before delivery.
• Pizza makers must wash hands before making products.

Job description

Domino’s Pizza in Portsmouth, VA is seeking a dedicated operations leader to oversee store performance and team accountability. This role emphasizes maintaining high standards, coaching staff, and driving customer satisfaction while ensuring food safety and efficient store operations.

Responsibilities include enforcing all procedures, managing budgets, ensuring proper inventory, safety, and timely reporting.