Store Operations Manager & Customer Service Leader

Domino's; Orwell Township (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Domino's is seeking a capable store leader to oversee daily operations, emphasizing exceptional customer service, team motivation, and compliance with company policies. Responsibilities include staffing, training, inventory, scheduling, and maintaining food quality and safety standards.

The role requires strong leadership, efficient multitasking, and the ability to manage paperwork, scheduling, and store appearance while ensuring profitability and customer satisfaction across shifts.

Qualifications

• Exceptional customer service skills.
• Ability to hire, train and motivate a team.
• Responsible for store operations including scheduling, inventory, and meeting food, labor and service goals.

Responsibilities

• Staffing
• Training and development
• Paperwork
• Food management
• Food safety
• Food preparation
• Work to a Schedule
• Adherence to standards and appearance
• Ensure Great Customer Service by all team members
• Attendance and punctuality
• Staff and customer safety
• Transportation to/from work
• Store cleanliness
• Marketing and profitability
• Cash handling and accurate monetary change
• Order taking and processing
• Direct activities and manage multiple tasks
• Fill-in across positions as needed
• Complete nightly, weekly and period paperwork.

Skills

Staff management

Customer service

Leadership

POS / cash handling

Training & development

Scheduling

Inventory management

Food safety

Communication

Tools

POS software

Job description

Domino's is seeking a capable store leader to oversee daily operations, emphasizing exceptional customer service, team motivation, and compliance with company policies. Responsibilities include staffing, training, inventory, scheduling, and maintaining food quality and safety standards.

The role requires strong leadership, efficient multitasking, and the ability to manage paperwork, scheduling, and store appearance while ensuring profitability and customer satisfaction across shifts.