Store Operations Lead — Customer Experience

Dollar General; Lake Wales (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Dollar General is seeking an Assistant Store Manager to help maintain a clean, well-organized store with a customer-first focus. Under the Store Manager's direction, you will supervise staff, merchandise presentation, and daily paperwork, deposits, and loss prevention.

You will perform stocking, cashiering, and other duties to maximize profitability and customer satisfaction while protecting assets. This role requires strong communication, problem solving, and the ability to lead in the absence

Qualifications

• Effective interpersonal, written and oral communication skills.
• Ability to solve problems and deal with a variety of situations.
• Good organization skills with attention to detail.
• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Ability to perform cash register functions and generate reports.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Ability to drive own vehicle to the bank to deposit money.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Interpersonal communication

Problem solving

Organization

Reading diagrams/instructions

Mathematical calculations

Cash handling/reports

Cash handling policies

Bank deposits

Education

High school diploma or equivalent

Job description

Dollar General is seeking an Assistant Store Manager to help maintain a clean, well-organized store with a customer-first focus. Under the Store Manager's direction, you will supervise staff, merchandise presentation, and daily paperwork, deposits, and loss prevention.

You will perform stocking, cashiering, and other duties to maximize profitability and customer satisfaction while protecting assets. This role requires strong communication, problem solving, and the ability to lead in the absence