Store Operations Lead — Coaching & Inventory

Victoria’s Secret & Co.; Chesterfield (MO); On-site; USD 24,000 - 29,000; Full time

Job summary

Victoria’s Secret & Co Operations Supervisor role focuses on leading store operations, ensuring shipment and replenishment efficiency, and maintaining back-of-house standards. The position reports to store leadership and requires coaching associates to meet sales and service goals.

The role emphasizes customer satisfaction, compliance, and flexibility to adapt to store size and business needs, including evenings and weekends. A passion for the brand and retail experience are valuable assets.

Qualifications

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Strong attention to detail and execution.
• Ability to work in a fast-paced environment.
• Ability to coach in real time.
• 1–2 years retail experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).

Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Skills

Customer focus

Attention to detail

Coaching in real time

Flexibility schedule

Tech proficiency

Physical ability

Job description

Victoria’s Secret & Co Operations Supervisor role focuses on leading store operations, ensuring shipment and replenishment efficiency, and maintaining back-of-house standards. The position reports to store leadership and requires coaching associates to meet sales and service goals.

The role emphasizes customer satisfaction, compliance, and flexibility to adapt to store size and business needs, including evenings and weekends. A passion for the brand and retail experience are valuable assets.