Operations Professional- Scottsdale, AZ

Tiffany & Co.; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Tiffany & Co. is seeking an Operations Professional in Scottsdale to lead back-of-house operations, ensure inventory accuracy, and partner with leadership to drive sales while delivering the Tiffany Experience.

The role emphasizes exceptional client service, product care, and adherence to internal controls.

Qualifications

• 2-3 years of prior retail operations experience with knowledge of merchandising, client service, administration, and shipping.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Authorization to work in the United States or in the country where the position is based.
• A college/university degree.
• Graduate Gemologist degree or previous GIA course work.

Responsibilities

• Take the lead by performing all back of house operations in a Tiffany store.
• Provide excellent client service and partner with store leadership on initiatives to support the team and drive sales.
• Be a key holder who acts as manager on duty when a manager is unavailable (opening/closing, coordinating orders, inventory, client service).
• Provide exceptional operational support to drive sales and service.
• Complete daily tasks: order fulfillment, shipping, receiving, replenishment, jewelry care, transfers, repairs intake.
• Ensure compliance with internal controls and maintain inventory accuracy; communicate with Sales, Management and clients.
• Support operations efficiency by improving productivity and mentoring team members when on duty.
• Lead with the operations professional to ensure operational excellence in all tasks.
• Deepen client relationships to drive loyalty and spend.
• Assist in achieving store sales plans and collect customer data to cultivate new and existing customers.
• Drive business through key product pillars.

Skills

Strong Analytical skills

Education

College/University degree

Tools

Microsoft Word

Microsoft Excel

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Overview:

At Tiffany, our employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be!

We are currently recruiting for anOperations Professional to continue to deliver the Tiffany Experience to each customer.

As an Operations Professional you will:

• Take the lead by performing all back of house operations in a Tiffany store.
• Provide excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals.
• Be a key holder who acts as a manager on duty when a manager is unavailable. (Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store)

Operational Excellence:

• Provide exceptional operational support to drive sales and service.
• Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
• Ensure compliance with all internal control procedures and maintain inventory accuracy. Partner and communicate effectively with Sales Professionals, Management, and clients to respond and follow up to requests quickly and accurately.
• Support Company operations efficiency objectives by ensuring all activities improve productivity and by providing feedback on process changes through appropriate channels. Assist management in coordinating work and mentor team members to improve performance when acting as manager on duty.
• Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plan.
• Collect customer data during interactions to cultivate new and existing customers.
• Drive business through key product pillars.

Service:

• Elevate in store experience by consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
• Demonstrate Client Experience Behaviors identified within the NPS program.
• Implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback.
• Resolve client and employee concerns applying judgment and detailed knowledge of policy, procedure, and practice.

EXPERIENCE

Required

• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Authorization to work in the United States or in the country where the position is based.

Desired Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.