Store Operations & Guest Experience Lead

Activate Games; Leawood (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Activate America LLC in Leawood, KS is seeking a hands-on Store Manager to lead daily operations, supervise staff, manage inventory, and ensure an exceptional guest experience in a fast-paced entertainment venue. You will coordinate with the General Manager, oversee game rooms, handle check-ins, payments, reservations, and keep equipment in good working order while maintaining a welcoming atmosphere.

The role requires strong communication, leadership, and the ability to work evenings, weekends,

Qualifications

• Strong communication, multi-tasking, and time management skills.
• Demonstrated leadership qualities, including motivating and inspiring a team to achieve goals, resolving conflicts, and fostering a positive work environment.
• Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting methodologies.
• Must be flexible and available to work evenings, weekends, and holidays.
• Ability to adapt to unforeseen situations in a calm and efficient manner.
• Must be a people person – energetic, friendly, outgoing, and able to command attention in a crowd.
• A strong customer service orientation with a commitment to delivering an exceptional customer experience.
• Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am. Managers will work within the given availability.

Responsibilities

• Collaborate with the store manager to oversee store operations, including inventory management and adherence to company policies and procedures.
• Ensure the proper functioning, upkeep, and repair of various technological systems, equipment, and infrastructure within Activate.
• Check customers in, take payments, and make reservations.
• Brief new groups prior to the start of the game.
• Monitor customers in the gaming area and provide explanations if necessary.
• Participate with customers in active games if needed to ensure customers have an excellent experience.
• Maintain the rooms by cleaning, painting, and any required maintenance.
• Troubleshoot, identify and make minor repairs in the event of a malfunction.

Skills

Strong communication

Leadership

Customer service

Problem solving

Time management

Flexibility

Job description

Activate America LLC in Leawood, KS is seeking a hands-on Store Manager to lead daily operations, supervise staff, manage inventory, and ensure an exceptional guest experience in a fast-paced entertainment venue. You will coordinate with the General Manager, oversee game rooms, handle check-ins, payments, reservations, and keep equipment in good working order while maintaining a welcoming atmosphere.

The role requires strong communication, leadership, and the ability to work evenings, weekends,