Store Operations & Guest Experience Lead

David's Bridal, Inc.; Bowling Green (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

David's Bridal, Inc. in Bowling Green, KY seeks an experienced store leader to build and retain a high performing Dream Maker team delivering world-class customer service.

You will mentor, lead, and coach staff to maximize performance and guest satisfaction in a fast-paced retail environment. The role focuses on coaching selling skills, managing shifts, and achieving monthly financial goals while maintaining first-quality merchandise and customer experiences.

Qualifications

• High School Diploma or equivalent.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage floor by scheduling shifts, reviewing results, and coaching for a five-star guest experience.
• Coach and train team to improve selling skills and performance.
• Monitor payroll and staffing to meet budget and staffing goals.
• Oversee inventory, special orders, receiving, and quality standards of merchandise.

Skills

Customer focus

Leadership

Coaching

Team building

Education

High School Diploma

Tools

POS system

Job description

David's Bridal, Inc. in Bowling Green, KY seeks an experienced store leader to build and retain a high performing Dream Maker team delivering world-class customer service.

You will mentor, lead, and coach staff to maximize performance and guest satisfaction in a fast-paced retail environment. The role focuses on coaching selling skills, managing shifts, and achieving monthly financial goals while maintaining first-quality merchandise and customer experiences.