Retail Operations Lead

David's Bridal, Inc.; Augusta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

David's Bridal, Inc. is seeking a dynamic Retail Store Manager in Augusta, GA to lead a high-performing Dream Maker team and deliver world-class customer service. You will mentor, coach, and develop staff to exceed sales plans while maintaining a five-star guest experience.

Responsibilities include floor management, coaching, budget monitoring, inventory oversight, and building a strong bench to fill vacancies within 30 days. You will report to store leadership and uphold brand standards.

Qualifications

• High School Diploma or degree is required.
• Two to four years of prior retail management experience.
• Experience with a computerized POS system.

Responsibilities

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Skills

Leadership

Retail management

Customer service

Coaching

Education

High School Diploma or degree

Two-four years retail management experience

POS system experience

Job description

David's Bridal, Inc. is seeking a dynamic Retail Store Manager in Augusta, GA to lead a high-performing Dream Maker team and deliver world-class customer service. You will mentor, coach, and develop staff to exceed sales plans while maintaining a five-star guest experience.

Responsibilities include floor management, coaching, budget monitoring, inventory oversight, and building a strong bench to fill vacancies within 30 days. You will report to store leadership and uphold brand standards.