Store Operations & Customer Experience Lead

Family Dollar; Norfolk (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar in Norfolk, VA is seeking an Assistant Store Manager to help with store operations, customer service, and team development. You will assist with day-to-day activities, organize merchandise, and ensure store areas meet company standards.

The role includes opening/closing procedures, directing store communications, maintaining displays, and supporting payroll, scheduling, and cash handling while keeping a safe, friendly environment for customers and staff.

Qualifications

• High school diploma or equivalent required.
• Store management experience in retail or grocery preferred.
• Ability to lift up to 55 lbs and perform physical duties.
• Strong communication and interpersonal skills.
• Ability to work in a high-energy, team environment.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Assist with store functions and day-to-day activities.
• Help customers in a positive, approachable manner and address questions.
• Organize and transfer merchandise from delivery truck to stockroom and sales floor.
• Perform opening and closing procedures as needed.
• Process directives and communications related to store activities.
• Maintain promotional fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, payroll records, scheduling, and cash deposits.
• Maintain a well-stocked sales floor and organized stockroom.
• Protect and secure store assets, including store cash.
• Adhere to safety policies and ensure staff follow procedures.
• Help the Store Manager supervise, train, and develop Store Associates.
• Ensure a positive, safe, and respectful environment.
• Maintain cleanliness throughout the store.

Skills

Store management

Customer service

Team development

Interpersonal communication

Safety compliance

Education

High school diploma or equivalent

Job description

Family Dollar in Norfolk, VA is seeking an Assistant Store Manager to help with store operations, customer service, and team development. You will assist with day-to-day activities, organize merchandise, and ensure store areas meet company standards.

The role includes opening/closing procedures, directing store communications, maintaining displays, and supporting payroll, scheduling, and cash handling while keeping a safe, friendly environment for customers and staff.